Refund policy

RETURNS

We're sorry you didn't fall in love with your item. Your satisfaction is very important to us and we would love to make it right. Return requests must be made within 7 days of receiving your order . All requests need to be authorized by emailing hello@miliandlilies.com.

All items purchases on sale, using a promo code, or during a promotions are FINAL SALE and may not be returned.

Once your return has been authorized, you have 7 days following the email approval date to mail us back your return, if the 7 days are not respected we will process a store credit and not a refund

To be eligible for a return, your item must be unused and in the same condition that you have received it, neither worn nor washed. It must also be in its original condition with all the tags. Returns that are missing tags or are damaged will not be processed and will not be returned to the sender.

For hygiene reasons, the following items are non-refundable items: Teethers, jewelry, silicone feeder, body care, swimsuits, soaps and pacifiers.

Please note it is not possible to drop-off your returned item, we only accept returns by mail.

Gift cards are non-refundable.

Personalized Clothing and Personalized Backpacks are non-refundable.

Refunds will be for the original order amount of the product less the shipping cost.

Kindly note that we are a small business and cannot offer return shipping. All costs for shipping us back the items are the responsibility of the customer. Shipping costs are non-refundable.

In order to guarantee that we will receive your returned item, you should consider using a trackable shipping service or purchasing shipping insurance when shipping us back your item.

Every order is thoroughly checked before shipping them out, but if by any chance there are any issues with your order they must be reported within 48h. Please send detailed pictures to hello@miliandlilies.com

EXCHANGES

To make everything for you easier and faster, we found it would be best not to offer exchanges. Instead we prefer treating each transaction separately, so you will not need to wait for the return to be completed before ordering and receiving the correct item. Simply return your item and place a new order.

DEFECTIVE AND DAMAGED